W-07 · Support
We’re here to help
Start with the FAQ, or message a human on WhatsApp — always a one-tap escalation, never a dead-end chatbot loop.
FAQ
What fees do you charge?
You’ll always see the transfer fee and FX spread itemized on the quote before you confirm — no surprise markups after you send. Our all-in price is designed to stay at or under 3%.
How long do transfers take?
Most bank deposits arrive within minutes once funded. Cash pickup and some wallets can take a little longer — the Transfer status screen always shows the live step.
What’s the difference between bank, wallet, and cash pickup?
Bank deposit credits a Dominican Republic bank account. Mobile wallets credit a supported wallet ID. Cash pickup gives the recipient a code to collect at a partner agent — bring a valid ID.
Why do you need my ID and selfie?
We’re required to verify your identity before you can send money. Your documents are shared with our regulated KYC and payout partners for verification and compliance — never for marketing.
What if a transfer seems stuck?
Open the transfer, tap “Something’s wrong,” and we’ll pick it up. You can also message us on WhatsApp from Help — a human always follows up.
What’s your refund policy?
If a transfer can’t be completed, eligible funds are returned to your original payment method. Timing depends on your bank or card issuer. Contact support with your transfer ID for status.
How does the referral program work?
Share your code; when a friend completes a qualifying transfer you’ll earn a reward after a short verification step that protects against abuse. Rewards never show as earned until that check clears.
Still stuck?
Every FAQ dead end still offers a human — tap WhatsApp again and we’ll reply in person.
Message us on WhatsApp